Posts by Erik

Sorry Pam - should have included instructions to do a screenshot with my original post.  Here are instructions to save one with Microsoft Windows.

http://graphicssoft.about.com/cs/general/ht/w inscreenshot.htm

Apologies for the difficulties.  We fixed a bug Thursday which should have corrected this issue, though a small number of you may need to go back to the notification settings page and modify your preferences.

Please let me know if changes you make on that page are not sticking.

Hi All,

Apologies for the difficulties.  We are working on fixing the mobile site to ensure it will always show a link back to the regular site, on the footer of all pages.  I will keep you all updated as we get this resolved.  Thanks!

Erik

Thanks _myloss - that's very helpful.  Do you know when you first installed the FF toolbar?

Apologies for the difficulties - can you let me know if this is the toolbar for Internet Explorer or Firefox?

Hi Karozel - the friends' journals page will only show entries your friends have made in their journals over the past 30 days.  It appears your friend have not been actively journaling, so your friends page is currently blank.  Thanks for pointing this out - we will improve our messaging to clarify this page.

Another update - we just fixed the weight graphs so that they will always show the correct value for the last logged weight.

As you've noticed "last 30 entries" (the default option) now shows the full weight graph, as was always available.  If you need to zero in on a particular time period, any of the other date selections should work - we'll clarify these options since this is confusing! 

Hi Everyone - we've just made an update which should improve some of these issues.

First off, we fixed a bug with the analysis pie charts not showing the correct percentages.  We're also in the process of looking into alternatives to improve readability of this new 3D chart.

The weight graph has also been updated - many of you mentioned you did not like the fact that we had reduced the number of points shown on this graph - unfortunately there is no way around that, however, we now allow you to narrow in the graph on particular time periods.  By using the date range reporting at the bottom you can zoom the graph in to any time period, which will allow you to see your daily variations more closely than on the full graph (which you can view by selecting the top box option for "last 30 entries").

Again, these are only intermediate steps in our long-term effort of drastically improving the graphs and logging.  We appreciate and encourage your feedback - it helps us improve this service and keep building useful new tools.

Thank you all for this feedback - we're working on improving the entire graphing system and hope to be able to offer you a number of great new features soon (see my reply to this other topic for more details).  In the meantime, we'll do our best to improve the current system while we're in transition.  Please feel free to get in touch directly with your feedback and apologies for the inconvenience.

Sorry about that - it was indeed a bug.  Should now be fixed, so let us know if you continue to experience difficulties!

Sorry about that!  I'll make sure this gets fixed ASAP.

Yowza!  That's a big number!

Thank YOU ALL for logging in here, sharing your feedback, your stories, and your lives with us.  It's been an amazing experience watching this site grow from a side project started on a rainy weekend into a thriving, supportive community!

This is only the start, though - if you can, we'd really appreciate your help spreading the word.  Challenge your friends with the Calorie Count Challenge, show off our mobile services next time you're at lunch with a group of people, or give someone the heads up on our Ask Mary service or toolbar.

Apologies for the inconvenience - having a very difficult time fixing this problem, so in the interim we've turned off all right-hand ads on affected pages.

Should you continue to experience any related problems please do let me know, either via PM or at erik@calorie-count.com

Thanks for the heads up and sorry once again.

Thank you!  These are brilliant ideas!  Really appreciate the time you took to detail these - we'll be rolling them into our plans and hope to have at least a couple of these available very soon. 

Hi kamileon - yes, we're submitting a new version which will be compatible with RC1 and the final 3.0 release.  Hopefully it will be approved and posted by next week.

Apologies for the inconvenience!