photo probs

hi i cant seem to upload any photos and wondered if anyone else was having the same problem?? it says fix error(but doesnt say what the error is) and contact customer services,i no there in the guidelines as ive had them on here before .so no idea whats wrong.

Describe, please, what you're doing with as much detail as possible?

i goto my account then update photo,click on browse select the photo that ive had on here before,tick default profile picture,then click on the big orange bit that says edit photo,it takes about 2 mins then i get the error message

How big is the photo? There's a size limit on how big the photo can be.

Original Post by xxjanexx:

hi i cant seem to upload any photos and wondered if anyone else was having the same problem?? it says fix error(but doesnt say what the error is) and contact customer services,i no there in the guidelines as ive had them on here before .so no idea whats wrong.

I suspect you are not with in the guidelines.

Here are the guidelines for uploading pictures:

Guidelines:

  * Maximum image filesize is 500k
  * Maximum image dimensions are 740 px by 740 px
  * Accepted formats are JPG, GIF, and PNG
  * Animated images will be turned into static JPG thumbnails

Hope that helps.

the size is 555x 740 its 64kb i dont think its the size as it the same pic as ive had on here before,thanks for your help

I always have to resize mine.  Photobucket can do it for you.  It would be nice if the guidelines were posted before you go to all the trouble and end up pulling out your hair because it won't upload.  Maybe CC could have a helpful hints for photo uploading blog somewhere.

i still cant upload any but thank you sheila for doing it for me,and thanks to everyone for your comments