Calorie Count
SheilaCustomer Support/Admin

Posts by Sheila


User's Posts | User's Topics


Forum Topic Date Replies
Calorie Count Who owns this site Mar 22 2013
20:06 (UTC)
3
Original Post by shosho420:

So it looks like anyone can be a mod? Because I see biased mods all the time, in topics with their friends, whom they WONT block or move/delete the topics of.  I would like to know who runs this site and why ANYONE and their mother can be a mod? Because your mods are god awful and highly biased. Where is a complain form?

Hi Shosho420,

Could you please send me a private message with your concerns? 

Calorie Count Can't display old logged weight Mar 19 2013
02:33 (UTC)
1

Hi ~ Did your start date change in your account settings?  I'll send you a private message with your original start date.

 

Calorie Count App and site not syncing Jan 31 2013
20:58 (UTC)
2

Sorry for the difficulties.  Which App are you utilizing? 

Calorie Count Remove ads (again?) Jan 24 2013
02:06 (UTC)
2

What you need to do is tap the Remove Ads again (you won't be charged).  This will restore your purchase.  Also, please be sure you're using the original Apple account that you made your purchase with.

Calorie Count Activity logging Jan 19 2013
20:03 (UTC)
3

If you're logged into your account - yes.  If not, it's based on a person weighing 150lbs.

Calorie Count Terms of Service???? Jan 17 2013
19:53 (UTC)
1
Original Post by rangec:

How to I contact NYT.CalorieCount to cancel.

Hi - We've cancelled your Premium Services.

Calorie Count Please bring back estimated date of achieving goal! Jan 16 2013
19:54 (UTC)
11

Hi All - It will be added to the profile pages soon, likely within the next week.

Calorie Count Can you redeem a reward multiple times, and be able to use it on one order? Jan 14 2013
22:13 (UTC)
3

If you have any customer support issues or questions related to redeeming your Calorie Camp points' products or services, please contact Earndit customer support at thecrew@earndit.com.

Calorie Count password reset? Jan 11 2013
17:20 (UTC)
1

Sending you a private message due to personal details. 

Calorie Count invalid API signature Jan 06 2013
22:07 (UTC)
1

Hi - could you please check that your Date and Time are correct on your device?

Calorie Count Hate the new iPhone update! Jan 06 2013
22:05 (UTC)
12

Sorry folks!  The Development Team are looking into these reported issues.  Please bear with us as they sort these bugs out.

Calorie Count Question about New Year, New You Sweepstakes Jan 05 2013
00:24 (UTC)
2
Original Post by cassrd05:

Can we enter it daily???

Hi - The answer is no:

2. HOW TO ENTER. To enter, during the Entry Period complete an official entry form at www.caloriecount.com (“Sweepstakes Site”) and follow the on-screen instructions to submit an “Entry”. Limit of one prize per Entry and one Entry per entrant for the Sweepstakes. If entrant wins, his/her Entry will not be included for the following drawings. All Entries become the sole property of the Sponsor upon receipt by Sponsor and will not be returned.

“Calorie Count’s New Year’s Sweepstakes”

Official Rules

Calorie Count Computer Challenged Jan 03 2013
00:57 (UTC)
1

Hi Roxie,

I'd be happy to help you.  Please feel free to message with any questions.  You can do so by clicking on my name and then to the right of the green "Support" click the down arrow and "Send Message". Here's a screen shot:  http://screencast.com/t/6tiMt1XRLz

 

Calorie Count can't post my reports? Dec 31 2012
18:47 (UTC)
1
Original Post by jason0111:

I tried to post my daily report thing yesterday and I get an error that say I can only log 7 days in the future. I was logging for the current day, though. Is this an iPhone thing, or a me thing?

Sorry for the difficulties and we apologize for any inconvenience.  This issue has since been fixed.

Calorie Count getting a 'could not save report' message Dec 31 2012
16:18 (UTC)
2

Sorry for the difficulties ~ this issue has been fixed.

Calorie Count hsco212705900 is a spammer Dec 19 2012
18:25 (UTC)
1

Thanks for reporting - this account has been removed

Motivation Sticky The good, the bad, and the plateau Dec 05 2012
23:41 (UTC)
38
Original Post by Lindsey523:

UGHHH!!! The spam on this topic is UNREAL!!! I wish there were a way to report individual posts!

Sorry for the inconvenience. Spammer has been removed.  Smile

Calorie Count Centrum Multi-Vitamin? Dec 02 2012
02:08 (UTC)
1

When entering a Custom entered item you can click "add more nutrients".  Here is a screen shot: http://screencast.com/t/JCm6pkK7

Calorie Count Old Threads Resurrected? Nov 17 2012
02:16 (UTC)
1
Original Post by coach_k:

sometimes spammers dredge up an old thread through the search engine -- when the spam post is deleted, it looks like the thread just popped up. 

other times, bored members go tripping through the search function, or click on anothers' posting history and decide to comment.

always a good idea to read and look at the date of a thread before you comment on it, anyway

Coach_K is spot on. Also, further to add - our mobile (App) users might not know that they're bumping an older thread(s).

Calorie Count Ticker? Nov 12 2012
04:31 (UTC)
3
Original Post by catherine2pt0:

Mine also seems to be stuck. When I look at the ticker in the "Get Ticker" view, everything looks fine. It reflects my current goal weight of 160 lbs. When I look at my account settings, it reflects my current goal weight of 160 lbs. BUT, when I try to add the ticker to my profile, it still shows my OLD goal weight of 150 lbs. For a type A personality like myself, this is super frustrating. Any way to fix it?

Have you adjusted your goal weight in your account settings?

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